Shipping policy

Shipping Policy

At NuraGlow, we aim to deliver your order quickly and reliably through our trusted fulfillment partner, Zendrop.

Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped out promptly.

Shipping Time
Shipping times vary depending on your location:

• Local & Nearby Regions: 5–10 business days
• International Orders: 7–15 business days

Please note that shipping times may be affected by factors such as customs delays, holidays, or high demand periods.

Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your delivery in real time.

Customs, Duties & Taxes
For international orders, customs fees or import duties may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Delays & Issues
While we strive to meet all delivery estimates, delays may occasionally occur. If your order is significantly delayed, please contact us and we’ll assist you promptly.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.